1. Definitions

"You" refers to the individual client receiving vocal coaching or singing tuition, or anyone purchasing an online course, workshop or group Programme.

"I" / "me" / "Laura Boon" refers to Laura Boon, providing coaching, training, and course services, or any other coach or training professional delivering services on my behalf.

"Programme" refers to any online course, workshop, digital Programme, or group membership offered via Squarespace, Zoom or a similar platform.

"Materials" refers to any curriculum, exercises, workbooks, slides, recordings, video, or other content I create or provide as part of a session, presentation or group Programme.

2. How These Terms Apply

These general Terms & Conditions apply to all bookings and purchases made through this website: 1:1 coaching and online or in-person Programmes.

3. Booking & Payment

Individual (1:1) clients: All sessions must be booked online via the provided scheduling link. Payment is required at the time of booking, using the secure payment system (Stripe). Sessions can be purchased as single sessions or in a block. All purchased sessions (individual or block bookings) must be used within 4 months of purchase. No extensions unless agreed in exceptional circumstances. Prices are subject to annual review.

Online Workshops, Courses & Group Programmes: Programmes are purchased and accessed via Squarespace and Zoom. One-off purchases are paid in full at checkout. Where a Programme or membership is billed on a recurring basis (e.g. monthly), payment will continue to be taken automatically until you cancel, see Section 4 for how to cancel a recurring membership.

4. Cancellations & Refunds

Your right to cancel (individual clients, 1:1 sessions): You have the right to cancel your booking within 14 days, for a full refund, provided no session covered by that booking has yet taken place. Once a session has taken place, your cancellation right no longer applies to that specific session; any remaining, unused sessions in a block booking can still be cancelled within the 14-day window for a pro-rated refund. To cancel under this right, please email me within 14 days of booking.

After the 14-day period, or once a session has taken place: Sessions are non-refundable. You can reschedule your session up to 24 hours before the scheduled time at no charge. Reschedules with less than 24 hours' notice will be charged in full and cannot be rescheduled. No refunds are given for missed sessions.

By Me: If I need to cancel a session, I will offer to reschedule at a mutually convenient time. If rescheduling isn't possible, I will offer a full refund. Refunds are processed through Stripe, and so take up to 10 working days to arrive back in your bank account.

Online and In-person Programmes: You have the right to cancel a Programme purchase within 14 days for a full refund. By purchasing immediate access to digital course content, you acknowledge and agree that once you begin accessing that content, you lose your right to cancel under the 14-day rule, in line with UK digital content regulations. Live group Programme calls follow the same "once delivered, non-refundable" principle as 1:1 sessions above.

For recurring memberships, you may cancel at any time; cancellation takes effect at the end of your current billing period, and you'll keep access until then. There are no partial refunds for a billing period that has already started.

5. Illness & Emergencies

If you're unwell and potentially contagious, please reschedule, or ask to switch to an online session if you're able to participate and focus. No refunds or reschedules within 24 hours for colds, coughs, or mild illness, if in doubt, and you think you might be coming down with something, reschedule. In cases of genuine emergency, please get in touch, I may offer a reschedule within the 24-hour notice period at my discretion. If weather makes travel unsafe, we'll move your session online, no cancellations.

6. Sessions & Programme Delivery

Timings: 1:1 sessions are 45 minutes or 60 minutes long. The last 5 minutes will be spent reviewing progress and setting practice goals. If you're late, the session will still end at the scheduled time.

In-Person Sessions: 1:1 sessions take place online or in person in Kent; exact location details are confirmed at the time of booking.

Online Sessions: It is assumed you have the appropriate technology to carry out your sessions online before booking, you are responsible for your ability to connect. Log in 5 minutes before your session to check everything is working. If you have connection issues, contact me by text on +44 (0) 7977 440368 as soon as possible.

Online Programmes: Access to a Programme is provided via Squarespace for as long as your membership remains active for a membership, or 12 months from purchase for a one-off Programme. It's your responsibility to ensure you have suitable technology to access the platform; please review Zoom and Squarespace's own system requirements. Where live group calls form part of a Programme, replays may be provided for participants' own review, see the Intellectual Property section for what you can and can't do with them.

7. Voice, Health & Responsibility

Teaching healthy, sustainable singing is my priority. However, this work can be physically and mentally demanding, and carries risks I cannot entirely eliminate, so in booking a session, participating in a Programme, you are accepting that your vocal and physical health is your own responsibility, and that all exercises and tasks are performed at your own risk.

Please let me know about any vocal health issues or medical conditions (past or present), including ENT or SLT involvement, back/neck/postural concerns, or breathing issues. I will recommend referral to a voice clinic or other appropriate professional if I believe medical investigation or support is needed. If you're managing a voice disorder or have other long term voice problems, seek review by a voice clinic to get medical clearance for singing lessons prior to booking. You must let me know immediately if you feel pain or discomfort during a session.

This work is not a substitute for therapy or medical treatment. If you're managing an anxiety disorder or another diagnosable condition, I'd recommend speaking to your GP or a qualified therapist alongside any coaching we do together.

I don't guarantee specific outcomes or results from any 1:1 session or Programme, results depend on individual circumstances, effort, and practice.

8. Conduct & Expectations

My commitment to you: To be on time and fully present for your session. Stay up to date with best practices in vocal pedagogy. To support your goals with a safe, respectful and inclusive learning space. To treat all people with respect, regardless of background, identity or ability.

Your commitment: To attend sessions ready to engage and learn. To practice between sessions as mindfully and consistently as possible. To ask questions if you don't understand something. To treat all people with respect, regardless of background, identity or ability. To raise concerns promptly - I will aim to resolve them constructively.

Programmes: where a Programme involves a group setting, please treat anything shared by other participants as confidential, and don't share it outside the group without their permission. I reserve the right to remove a participant from a Programme, without refund, for disrespectful or disruptive conduct towards me or other participants.

9. Exceptional Circumstances

I reserve the right to refuse or stop a session if a client is ill or under the influence, or exhibiting inappropriate, violent, or abusive behaviour. In such cases, sessions may be rescheduled at my discretion or terminated without refund.

10. Confidentiality

I will treat anything shared with me during coaching sessions or Programmes as confidential, and will not disclose it to third parties without consent, except where required by law.

11. Intellectual Property

All Materials I create or provide, whether for 1:1 sessions or Programmes, remain my intellectual property, both before and after the session or Programme takes place. This includes the content and structure of any workshop, talk, course, or training I deliver.

Clients and Programme participants are licensed to use Materials for their own personal or internal purposes only. You may not reproduce, copy, resell, publish, download and redistribute, or use Materials, or the content or structure of any session or Programme, to deliver training or coaching to others, without my prior written permission. This applies equally to course videos and group call replays provided via Squarespace, they're for your own personal, non-transferable use.

Recording: Sessions and workshops may not be recorded (audio, video, or otherwise) without my express permission in advance.

Photography and social media: Any photos, video, or social media content featuring me or my Materials, taken during a session or Programme, must be approved by me before publication.

Protecting this further: if you or an organisation gain access to my Materials or methodology through a session or Programme, using that material to set up or deliver a competing coaching or training offer, rather than for its intended personal or internal use, will be treated as a breach of this clause.

If you reproduce, distribute, or otherwise use my Materials or intellectual property outside what's licensed above, you agree to cover any reasonable costs, losses, or legal fees I incur as a result.

12. Limitation of Liability

I carry out all coaching, training, and Programmes with reasonable care and skill. Nothing in these Terms excludes or limits my liability for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded or limited.

For individual (1:1, consumer) clients, and Programme purchasers: your statutory rights under the Consumer Rights Act 2015 are unaffected by these Terms.

13. Insurance & Safeguarding

I hold Public Liability and Professional Indemnity insurance, and a valid DBS check.

14. Force Majeure

Neither party will be liable for any failure or delay in performing their obligations where this is caused by circumstances beyond their reasonable control (for example, severe weather, illness, power or internet outages, venue unavailability, or Squarespace/Zoom platform downtime).

15. Communication

Best way to contact me: Email laura@lauraboonvoice.co.uk or text in an emergency +44 (0) 7977 440368. My usual office hours: Mon–Thurs, 09:30–17:00. Please arrange any out-of-session discussions via email or wait until your next session.

16. Media Consent

Occasionally, I share client photos and first names on my website or social media for promotion or education. I'll always check with you first, but if you'd prefer to opt out, please email me at laura@lauraboonvoice.co.uk with the subject "MEDIA".

17. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Feedback

At the end of a session block, I may ask you to complete a short feedback form. This helps me maintain my standards and improve how I deliver coaching and training, participation is appreciated but optional.

19. Complaints

If you're unhappy with any aspect of my service, please get in touch by email in the first instance, I aim to acknowledge complaints promptly and work with you to find a fair resolution.

20. Ending the Working Relationship

If either of us feels the coaching relationship is no longer working, either party may end it with reasonable written notice. Any sessions already paid for but not yet taken will be handled in line with the Cancellations & Refunds section above.

21. General

If any part of these Terms is found to be unenforceable, the remaining terms continue to apply. My failure to enforce any part of these Terms at any time doesn't waive my right to do so later. These Terms represent the entire agreement between us for that engagement. I may update these Terms from time to time; the version in force at the time of your booking applies.